Plan and Policy

Warranty Plan

Coverage

· Duration: 1-Year Limited Warranty from date of purchase

· Includes:

o Manufacturing defects

o Electrical component failures (heating, cooling, massage modules)

o Sensor malfunctions (posture, biometric)

o Material defects (tears, stitching, fading under normal use)

Exclusions

· Damage due to misuse, accidents, or unauthorized modifications

· Normal wear and tear

· Installation errors not performed by certified technicians

· Water damage (unless specified as waterproof)

Support Process

· Submit a claim via [VeloRoom Support Portal]

· Include proof of purchase and photos/videos of the issue

· Warranty claims processed within 7–10 business days

· Replacement or repair provided at VeloRoom’s discretion

Eligibility

· Returns accepted within 30 days of delivery

· Product must be unused, in original packaging, and in resalable condition

Refunds

· Full refund issued to original payment method

· Shipping costs non-refundable unless product is defective

Exchanges

· Allowed for different tier or model within 30 days

· Customer pays difference if upgrading

Return Process

1. Request return via [VeloRoom Returns Portal]

2. Receive prepaid shipping label (if eligible)

3. Return processed within 5–7 business days of receip